Shipping policy

All orders are processed and shipped from New York City.

Ready-to-ship items are typically dispatched within 3–5 business days of purchase. Made-to-order pieces are crafted specifically for you and require additional production time. Please refer to the product description for current lead times.

Once your order has shipped, you will receive a confirmation email with tracking information.

All orders are fully insured during transit and require a signature upon delivery. Please ensure that someone is available to sign for your package at the delivery address.

Please note that delivery estimates provided by shipping carriers are not guaranteed and may be subject to delays beyond our control.

Customers are responsible for ensuring that all shipping information is accurate at checkout. We are unable to guarantee address changes after an order has been placed.

For international orders, customers are responsible for any duties, taxes, or import fees that may apply upon delivery.

If your package is lost or damaged in transit, or if you experience any issues with delivery, please contact us at info@claireguojewelry.com, and we'll be happy to assist you.